Frequently asked questions
How do I order glasses online?
Ordering glasses on our website is very simple. You can find clear and straightforward instructions on our homepage, complete with images and text.
Can I try on the glasses at your location?
To keep our prices low, we only operate as an online store. However, our technology allows you to virtually try on glasses. You can try on selected frames by clicking the "Try On Online" button.
How does trying on glasses online work?
Browse our selection and click on the frame you like. If you are using a computer, a "Try On Online" button should appear in the corner of the frame's image. If you are on a mobile device, the button should appear below the frame images. Note that only selected frames are available for online try-on.
How long does it take to receive my glasses?
We allow up to 6 weeks, but typically delivery takes only 3-4 weeks.
Do you offer prescription glasses?
Yes, you can order prescription glasses on our site. Choose a frame, either regular or sunglasses, and then you will have the option to add prescription lenses as needed.
What types of lenses do you offer?
We offer a variety of lenses including non-prescription lenses, reading glasses, single vision lenses, and progressive lenses. We also provide regular lenses, blue light protection lenses, and tinted lenses.
I have an eyeglass prescription but I'm not sure which lenses to order
If you're having trouble ordering, do not hesitate to email us at info@martinieyewear.is and we will try to assist you and place the order for you if necessary.
How do I contact you?
You can contact us by sending an email to info@martinieyewear.is or through our social media channels.
Are the glasses subsidized?
Many trade unions participate in subsidizing glasses. Information on this can be obtained from the union websites or by contacting them directly. Typically, only the lenses are subsidized, not the frames themselves. When applying for a subsidy through a union, you generally need to submit a copy of the invoice and a receipt from your home bank.
Where are you located?
To keep our prices low, we operate solely as an online store, so it is not possible to physically visit us to try on glasses. However, you can try on selected frames online with us.
What is your return policy?
When you order glasses with prescription lenses, the glasses cannot be refunded since the lenses are custom-cut for your frame to fit your specifications. However, if you ordered only the frame, you have a legal 14-day return period.
How do I choose a frame that fits my face?
We are all unique, and glasses that suit one person well might not suit another equally well. You can try on glasses online with us to see how they look on you.